Frequently Asked Questions
Do you offer free shipping?
Yes, all orders delivered in France are free of charge. There is no minimum order amount or hidden conditions – we want your delivery to be simple and hassle-free.
What is the delivery time?
Your order will be processed within 1 to 2 days. The average delivery time is 2 to 4 business days.
Can I return or exchange my order?
Yes, you can return or exchange your order within 30 days, even without giving a reason.
Can I track my order once it has been shipped?
Once your order is placed, you can track it on our Order Tracking page
What payment methods do you accept?
We accept secure payment methods such as Visa, Mastercard, Maestro, Apple Pay, and Google Pay.
How can I contact your customer service?
You can contact us by email at info@relenvo.com or via our contact page